iCARE PROGRAM

iCARE PROGRAM

At Elkins Rehabilitation & Care Center we hold our employees to a very high standard to meet the needs of you and your loved ones for the duration of their stay. Our employees are fully involved and empowered to provide exceptional guest experiences. As a result, we often have employees who exceed the standards that we have set forth for them.

In January of 2011, ERCC developed the iCARE Program to honor employees who exemplify our standard of complete compassionate care. Employees are nominated for going above and beyond their expected duties and for making our facility home for all who enter. The iCARE Program awards nominated on a quarterly basis who take the ERCC standards to a higher level. At the end of each year, one individual is nominated for the “Annual Shining Star Award.” If you have noticed an employee at ERCC going above and beyond, please fill out our iCARE nomination form and submit to Patricia Summerfield, Administrator.

Follow the links below for more about our iCare program:

Guest Service Standards
iCare FAQ